Frequently Asked Questions
When will I receive my items?
Please allow up to two business days to process your order in addition to the shipping method you select. We are unfortunately not open on the weekends. We will always do our best to get your items to you as fast as possible.
Do I have to sell items or can I make a purchase for myself?
You can absolutely purchase for yourself or as gifts with no min. purchase as a Retail client. Simply add items to your cart and check out.
Am I a fundraiser if I am not part or an organization?
Yes, anyone selling items for a 40% profit is considered a fundraiser regardless of team size (1-100+). Many individuals and entrepreneurs have had success earning extra income with our program.
Do I need to pay anything upfront?
No, there are no costs to participate as a fundraiser until you are ready to submit your order.
Do I need to pay for my catalogs?
Yes, if you have received more than 3 catalogs when you submit your order enter the number of catalogs received on the Consolidated Order Form. The charge is .20 cents per catalog due with your first order.
Is there a minimum order?
Yes, to qualify for fundraising or wholesale discounts your initial order must be at least $200. A re-order may be placed for $100 min.
Do I pay tax?
Only residents of California pay tax. The tax rate for CA is 8.75%.
Will Shades of Color ship to my customers?
No. We will send one shipment back to you or your organization. You can then distribute to customers.
When will my order arrive?
You should receive your order within two weeks of when we receive your payment (slightly longer for checks.)
How do I submit my payment?
For expedited service offline we recommend including a credit card number on your Order Form. You may also submit a cashier’s check or money order made out to “Shades of Color.” We recommend tracking your payment by sending Express, Priority or with Delivery Confirmation. Unfortunately Shades of Color is not responsible if your order/payment was never received.
Are there deadlines?
No, our fundraiser goes year round as long as the products are in stock. Bare in mind the closer to December UPS may experience delays so earlier is better. For the holidays, we recommend adhering to the following recommended guidelines:
Recommended 2015 Holiday Shipping Guidelines
Allow up to two weeks to receive your shipment, particularly if it is shipping via UPS Ground (USPS Priority should take 4-5 business days max.)
Receive Items By Dec 14: Order Should Be Received By Dec 3
Receive Items By Dec 18: Order Should Be Received By Dec 9
Receive Items By Dec 22: Order Should Be Received By Dec 11
Orders received after Dec 14th are not guaranteed to arrive before Christmas. Please get your orders in early as weather and high volume delays may affect your arrival estimates!
Can I still order after December?
Yes. We sell year round and do especially well for Black History Month in addition to Mother's Day & the holidays.
What if an item is sold out?
We produce products once a year, so once an item is sold out it unfortunately will not be available again until possibly the next season. You may call before you place your order to check inventory. In the event an item is sold out we recommend offering your customer a substitution. (If an item is listed as “back ordered” it will ship ASAP and is expected to be re-stocked.)
What if I need to return or am missing an item?
If there are any issues with your order our office will need to be notified within 5 business days. Exchanges or returns can be sent to our warehouse and credit issued provided the items and packaging are unharmed.
Can I get credit when my customers buy from your website?
Unfortunately at this time our website does not support affiliates. Your customers will not be able to purchase from our website as part of your fundraiser. If you have your own website, you may upload our images provided the products are attributed to Shades of Color.
Can I request samples?
We offer a Sales Kit to help boost your sales for fundraising clients. It comes with 15 – 20 catalogs, 1 2014 wall calendar, 1 planner and pen and 2 magnets ($19.99 – ID#STK1). You may opt to order additional items to display.
Can I make a purchase for wholesale? What's the difference?
If you have a business license you may qualify as a wholesale client. Wholesale clients purchase in bulk or by the case and receive a 50% discount.